Scaling a Founder’s Voice: Krishna’s Journey to the World’s Top Tech Conferences
Business Area: AI‑Driven Customer Support Optimization, Customer Experience Analytics, SaaS
Services: Speaker Management
Location: Worldwide
Collaboration Start Date: July 2024
Background
SupportLogic helps companies transform their support operations by using AI to surface customer signals, predict escalations, and enable proactive service. As CEO and founder, Krishna Raj Raja is a driving force behind the company’s mission to bring operational intelligence to support teams. While the company was gaining momentum, Krishna’s schedule left little time to develop and maintain a consistent thought leadership presence on the global stage.
The Challenge
Krishna had a strong story to tell, but like many founder-CEOs, he didn’t have the bandwidth to execute a scalable speaking strategy. Choosing the right conferences from an overwhelming global landscape of AI, SaaS, and CX events required dedicated focus. Meanwhile, Krishna’s insights into customer experience and AI deserved to be seen more widely, but his voice wasn’t reaching the right stages with consistency.
Solution
Speaker Master stepped in with a data-driven approach to:
We started working with Krishna in July 2024, building a structured, focused approach to speaker management. This included:
- Identifying high-impact conferences aligned with SupportLogic’s brand and customer base
- Crafting tailored abstracts around Krishna’s key messages on AI, customer success, and predictive support
- Managing logistics, deadlines, and deliverables across multiple time zones and formats
The Result
2024/2025 Conference Submission Stats
- Conferences Accepted: 7
- Guaranteed KPI Met: 3 accepted talks within the first year
- High-Impact Global Presence: Featured at 3 major international stages (Web Summit Lisbon, Qatar, and Rio) driving significant visibility and reach.
- Web Summit Lisbon 2024: One of the world’s largest tech conferences, attracting 70,000+ attendees from 160+ countries. Krishna joined leaders on stage to discuss the impact of AI in customer service, reaching a diverse audience of founders, investors, and media.
- Web Summit Qatar 2025: The debut Middle East edition of Web Summit brought together over 25,000 attendees in Doha. Krishna’s talk explored predictive AI in support workflows, spotlighting SupportLogic’s innovation to an emerging tech ecosystem.
- Web Summit Rio 2025: Latin America’s fastest-growing tech event with 34,000+ attendees. Krishna contributed to discussions on real-time AI and customer success, helping position SupportLogic in new global markets.
- Infoshare 2025: Central and Eastern Europe’s biggest tech and startup conference, with 6,000+ participants. Krishna spoke on intelligent support transformation, reaching a mix of tech leaders, product owners, and enterprise buyers.
- SouthEast Linux Fest 2025: A grassroots open-source conference held in the U.S. Southeast, drawing 800+ open-source advocates, sysadmins, and engineers. Krishna’s session bridged the gap between AI-driven support and open platforms.
- PASS Summit on Tour: Dallas 2025: A regional data-focused event for the Microsoft data platform community. Krishna addressed 400+ attendees on aligning customer experience data with AI insights.
- PASS Summit on Tour: Netherlands 2025: Hosted in Europe for the SQL Server and data analytics community, attended by 350+ professionals. Krishna shared how SupportLogic leverages unstructured customer signals for proactive engagement.
Impact & Key Takeaways
- Increased Market Visibility: Krishna’s presence on high-profile stages significantly boosted SupportLogic’s brand recognition among global SaaS and CX audiences.
- Qualified Leads & Partnership Opportunities: Speaking engagements facilitated direct conversations with enterprise prospects, partners, and investors across three continents.
- Strengthened Thought Leadership: Krishna’s consistent visibility positioned him as a trusted voice in AI-powered customer experience, resulting in invitations to keynote, judge startup competitions, and participate in executive panels.